I dont received my sim card

[Joel25]

I buy a plan for 20$ in August 25,2025 and charged in my Credit card. This include the Sim card but i dont received my purchase after 10 business day.

[Chalupa_Batman]

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@Joel25 wrote:

Please refund i am not longer interested.

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I don't work for Public Mobile. I gave you ways to reach a CS Agent. Please use them.

[Joel25]

Please refund i am not longer interested.

[hTideGnow]

@Joel25 

when you placed the order?  Sim card delivery can be 3 days to 3 weeks here

But best to ask PM support agent for status update, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

Better to ask if you can pickup another one from a nearby Telus or Koodo store instead of wait longer to have them resend a new one

[Chalupa_Batman]

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@Joel25 wrote:

I buy a plan for 20$ in August 25,2025 and charged in my Credit card. This include the Sim card but i dont received my purchase after 10 business day.

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Hello @Joel25 

It can take up to 3 weeks to get in the mail by Canada Post. If you need a card faster, here's 3 ways. If you don't get it by the end of next week, contact CS.

To get a new SIM card the fastest routes are these.

https://www.publicmobile.ca/en/bc/pick-up-SIM - Find a local store in your area.

Amazon - Here you can get it cheaper and maybe a few days wait $4.99

Or find a Mobile Klinik near you. https://mobileklinik.ca/stores/ 

Contact Customer Service this way.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.