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I don't receive the reset password email

oswaldpinto
Great Neighbour / Super Voisin

Hi, I just finished my first month with public mobile and want to setup payment. I am unable to login to my account. I tried to reset the password for my email but did not receive the code. I used my phone number and reset the password but I don't know what email is is associating with. Plz help!

1 ACCEPTED SOLUTION

Accepted Solutions

RossN
Mayor / Maire

@oswaldpinto 

Hi if your not sure of email or want to set up a new one you need  to contact a customer service agent 

 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email  password  change

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply

View solution in original post

3 REPLIES 3

Timer
Great Citizen / Super Citoyen

@oswaldpinto 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

@computergeek541 fix it, thanks.

 

Edit: contact to support team by CS_Agent to change email.

RossN
Mayor / Maire

@oswaldpinto 

Hi if your not sure of email or want to set up a new one you need  to contact a customer service agent 

 

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

type  request email  password  change

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


check your community envelope for a reply


@Timer wrote:

@oswaldpinto 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,


The customer doesn't know which e-mal address was used.  Clearing cache, clearing cookies and using InPrivate/incognito mode won't help with that.

 

 

@oswaldpinto 

If you have a vague idea of which e-mail address was used. go into that e-mail account and look for an e-mail message sent to you by Public Mobile after activation.  That will confirm for you which address was used at least.