11-28-2022 04:19 PM
Hi guys,
I don't have public mobile, but my bank account sent me a notification that I was charged $439.57.
I am on a fido account; fido told me they did not cooperate with public mobile.
I don't even have a public mobile number, so I cannot send a ticket to customer service.
Is my bank account information stolen?
Can I get back my lost money?
Best,
Bowen
Solved! Go to Solution.
11-28-2022 11:15 PM
it seems like someone has your card credentials... be careful!
11-28-2022 06:01 PM
Did you verify your account? Perhaps a spam alert? Lots of spamming going on right know.
11-28-2022 04:46 PM
😐
11-28-2022 04:41 PM
Looks like $389+13% tax. My recent handset purchase showed up as SP Public Mobile. Haven't had a direct charge in a few months so not sure what the monthly fees charge as.
11-28-2022 04:39 PM
@BowenYao1 Look like they ordered an iPhone XS
https://www.publicmobile.ca/en/on/phone-section/apple-iphone-xs
11-28-2022 04:37 PM
thanks for your suggestion
11-28-2022 04:34 PM
@BowenYao1 $430.57 is $389 + tax.
If it is service, it is too big the charge PM will charge you, maybe as @computergeek541 suggested, this is a charge for the phone? Any chance your family member used your card to get a phone?
If you are sure it is not your family, please open ticket with PM support by messaging them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there
11-28-2022 04:32 PM
@BowenYao1 wrote:Hi guys,
I don't have public mobile, but my bank account sent me a notification that I was charged $439.57.
I am on a fido account; fido told me they did not cooperate with public mobile.
I don't even have a public mobile number, so I cannot send a ticket to customer service.
Is my bank account information stolen?
Can I get back my lost money?
As you're not a Pubic Mobile customer (or Telus or Koodo) and you're certain that you haven't given permission to anyone recently to make this purchase, contact your bank and file a chargeback. If you have no busisness relationship with Public Mobile, there isn't any reason to contact them.
11-28-2022 04:31 PM
11-28-2022 04:30 PM
@softech wrote:@BowenYao1 it likely not a Public Mobile charge. Public Mobile likely won't charge you such a big amount
What is the vendor name showing on your credit card transaction? do you mind to post a screenshot?
This would appear to be a charged for a $389 CPO phone.
11-28-2022 04:29 PM
11-28-2022 04:23 PM
@BowenYao1 i would definately change my banking paswords you can contact customer service
private message them here
11-28-2022 04:20 PM - edited 11-28-2022 04:21 PM
@BowenYao1 it likely not a Public Mobile charge. Public Mobile likely won't charge you such a big amount
What is the vendor name showing on your credit card transaction? do you mind to post a screenshot?