I don't get sms texts from some senders.

[Janquadra]

Hi I'm new to Public and I am not getting all texts, specifically from doctors and banks. They say the SMS is not receiving. What do I have to do to get this working?

edited by computergeek541: changed category label as this discussion isn't related to Community

[Janquadra]

Thanks I will try this.

[hTideGnow]

hi @Janquadra 

2FA from banks might take around a week to work, but you passed that one week time already

I suggest you check with the banks first

but at the same time, check with Pm support agent and ask them to confirm everything is setup correctly

, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Janquadra]

I just joined on Oct 1 but did not transfer an old number. I got a SIM card and a new number. Everthing is turned on in message and I get texts just not from some sources like my bank.

[hTideGnow]

hi @Janquadra 

did you just join Public Mobile and moved your phone number from another carrier?

But try this, go to Settings and remove your phone number.  Reboot phone.  Then go back to Settings to enter back your phone number manually to re-register iMessage

After iMessage is resgistered, go to Settings ,  App and  Messages , make sure iMessage, SMS, MMS and RCS are all enabled

[Janquadra]

I have an iphone 14 with a SIM card, not using the esim, and I am getting calls but I don't know what you mean by porting?

[hTideGnow]

hi @Janquadra 

what phone do you have? 

how long you have ported your line into Public Mobile?

are you sure you are receiving inbound calls?

Start with Reboot phone, and Reset network settings.  If you have an Android, try Clear Cache of the Messaging app