09-27-2022 01:21 PM - last edited on 09-27-2022 02:30 PM by computergeek541
I received an SMS that said:
"Public Mobile here. Refer-a-friend so you and your friend can save $25. Until September 30, 2022, we will give you and your friend a $5 credit every 30 days for up to five months as long as you and your friend stay with us. If you no longer wish to hear about Public Mobile offers, visit bit.ly/1n8ObE2"
I gave a reference and the new customer was registered on Sep. 27, but I did not get rewards listed above.
A regular reward ($1) for a reference was added but not the above amount. I think it would be $5 for the first month.
My reference do not see the rewards as well.
Please advice.
Solved! Go to Solution.
09-27-2022 08:45 PM
@BKNS27 wrote:Great thanks, I was basing this on my experience at the beginning of this year when PM offered the $5 for 6 months.
It showed up as RAF $5 in my Rewards.
I think you may be recalling seeing this in your Payment History @BKNS27 .
It lists like this in Payment History "RAF Holiday $5 / Référéz-un-ami fêtes $5".
09-27-2022 04:32 PM
open ticket with PM support and ask them to check it out.
At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
09-27-2022 02:51 PM
@BKNS27- Then even that sounds odd. Are you sure you aren't meaning your payment history?
09-27-2022 02:39 PM
Great thanks, I was basing this on my experience at the beginning of this year when PM offered the $5 for 6 months.
It showed up as RAF $5 in my Rewards.
09-27-2022 02:33 PM - edited 09-27-2022 02:35 PM
@BKNS27- You might want to think about doing your homework on the newer systems. The $5 simply goes into the balance on the account. One won't see it in the rewards area. The only thing in there is the $1/point which the OP has said they see.
Adding - already commented on while I typed.
09-27-2022 02:30 PM
09-27-2022 02:28 PM
The $5 credit will be added to your next month bill. Check my Rewards near the end of your renewal date.
09-27-2022 02:15 PM - edited 09-27-2022 02:15 PM
With any bonus referral credit promotion any bonus credits will not be applied to customers accounts until after the promotion has expired that would be at 11:59.59 p.m. Eastern on September 30th.
As for how these promotions have been credited to customers accounts has been the first week of the month for however many months the promo duration is for in this case $5 per month for 5 months. This usually occurs on the first Friday but can occur on the first Monday of each month it should stay consistently on that day per month.
Public mobile also normally sends an SMS text from 611 to an eligible customers phone once the credit is applied to your self-serve account balance.
Congratulations on making a friend referral!
09-27-2022 01:26 PM
It usually takes few days for this kind of reward to appear as credit on accounts.
As long as you can see friend's last 4 digits on your account, that means he applied your referral code properly.
09-27-2022 01:25 PM
@sevi4310 hi the five dollars will be added to both accounts starting the first week of october
09-27-2022 01:25 PM - edited 09-27-2022 01:26 PM
The $5 credit will be applied at a later date…I believe mine was applied on my billing date.