06-27-2023 07:01 PM
Failed port. I think it’s best to kill it at this point, we’ve spent 2 weeks on it and tonight Telus tried to assign a new number and failed. They gave up and said the only thing that i can do about it is post on this forum. Complete disaster.
Solved! Go to Solution.
06-27-2023 09:28 PM - edited 06-27-2023 09:31 PM
CSA are the only people who can refund you. so ask them for a refund or create another ticket for the refund. remove your credit card info or ask the customer support to remove it for you and enable lost/stolen mode on the account. this should avoid the glitch where PM still charges you 😂
06-27-2023 07:53 PM
I’ve done this but they aren’t answering me. I just want out of this mess tbh. I have zero confidence with this system. I don’t think these resellers are getting the right setup or equipment from the big providers to handle what they are trying to do. It’s ridiculous.
06-27-2023 07:48 PM
@Will123 and if your sim card showing not connected to the network, or cannot make outgoing calls, please open ticket with PM support, they can reprovision your sim and that will resolve your issue:
06-27-2023 07:47 PM
Nice thought. I tried changing the number myself. I turned the phone off, rebooted. No dice. This sim is jacked, public isn’t really providing anything of use, they can’t fix it and no one knows. They have no phobe number and no office. I’m going to have to dispute with Mastercard. There are no options it seems.
06-27-2023 07:37 PM
@Will123 wrote:It’s both a failed port and now they can’t give me any number unfortunately.
@Will123 you can. You can get your number yourself
First, can you login to My Account? If so, go to Profile page, click on the Pencil besides the phone number and then follow the screen to pick a new number . Once a number is chosen, your old porting request will be cancelled
06-27-2023 07:35 PM
It’s both a failed port and now they can’t give me any number unfortunately.
06-27-2023 07:34 PM
Speak out uses an overseas call centre. I learned today that they deal with 19 different international cell providers and their agents are generally unfamiliar with speakout 7/11. They can help you insert your sim for example, but porting is beyond their capacity.
06-27-2023 07:24 PM
7/11 Speakout is operated under something called ZTar.
Have a look at this.
06-27-2023 07:22 PM
@Will123 you said your sim card cannot even make calls? it is a sim card provisioning issue, did you open ticket with PM support?. something they can easily fixed
Porting is another issue if you have porting involved
06-27-2023 07:14 PM
Thx. I’ll have to dispute with Mastercard.
06-27-2023 07:12 PM - edited 06-27-2023 07:12 PM
Oh man what a mess . Well hopefully support can resolve this for you . Best of luck
06-27-2023 07:11 PM
Now Telus can’t assign a number to my public sim. Their tech department said they can’t figure it out so how someone on a message board is gonna fix this is beyond me
06-27-2023 07:10 PM
and Rogers declines it
06-27-2023 07:10 PM - last edited on 06-27-2023 11:39 PM by computergeek541
He other provider is 7/11 and Telus cannot contact them. They are sending the request to Rogers
edited by computergeek541: profanity removed
06-27-2023 07:09 PM
@Will123 Was going to tell you there’s a number for live support to help with port request . If you haven’t already tried them can send you private message
06-27-2023 07:09 PM
I can’t port out a number because Telus handles this for public and they can’t assign a number to this sim
06-27-2023 07:08 PM
Are u a bot? Lmao the service doesn’t work. I sent the cs a DM but what else can I do but open a dispute with Mastercard now.
06-27-2023 07:06 PM
@Will123 So the SIM card has no services at all . You tried to port number from another provider . Did you miss the confirmation text to port and reply YES or not get it at all
06-27-2023 07:04 PM
No it’s a new account that wasn’t able to be used. I want my money back.
06-27-2023 07:04 PM - edited 06-27-2023 07:04 PM
@Will123 pM is pre paid so no refunds , but if you want to to close your account . You can port out your number . Or turn of auto pay . Or ask support to Remove your credit card info right away
message support directly
while your already here and logged in the community you can send a private message To CS_Agents click
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437