I changed Visa cards and didn't make payment.

[GaryOC]

What now?

[Dunkman]

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@GaryOC wrote:

Thank you for your reply. I cannot log into my account. Keep getting forbidden ai blank white page. The issue arose when I had to change my Visa card /number. The payment wasn't filled.  I need to get into my account to update CC information but no matter what route I go I get the same forbidden page. I can't even get to the point of changing my password. Thank you for any help provided. Gary

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@GaryOC 

Website is finicky.  You can try to clear cache first, incognito mode or try a different web browser.  You can also try a different device or the PM app itself.  

Once you access your account, then you could load up funds. 

[GaryOC]

Thank you for your reply. I cannot log into my account. Keep getting forbidden ai blank white page. The issue arose when I had to change my Visa card /number. The payment wasn't filled.  I need to get into my account to update CC information but no matter what route I go I get the same forbidden page. I can't even get to the point of changing my password. Thank you for any help provided. Gary

[hTideGnow]

hi @GaryOC 

you need to make the payment yourself

login My Account and check if you see the button Pay and Resume Services, click and follow instructions from there

if the button not there,  you can load up enough money (with E911 fees if needed) for renewal here:

https://myaccount.publicmobile.ca/en/account/payment/funds/card

[hairbag1]

@GaryOC 

you can dial 611 to hear current plan status and make payment using your on-file payment card. You need to know your Public Mobile pin.