I tried to resolve this online, bu the chat has no humans, and the link to submit a ticket is a 404 error in all my browsers.
Thanks, I submitted a ticket in PM. Thanks for the fast response.
you have no service on your phone and cannot receive bank 2FA?
to open ticket wtih PM, please message
Go to Telus store to buy a voucher. Then call 611 to load the fund to renew.