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I can’t receive calls

Ibrahim94
Good Citizen / Bon Citoyen

I can’t receive calls but i can make outing calls 

14 REPLIES 14

darcygibbs
Good Citizen / Bon Citoyen

__________________________________________________

 

Hi there,

 

I also experienced your same issue when I first signed up - in my case my number was still in the process of porting from Freedom Mobile at the time - to complete this process may take up to 24 hours in some cases, even if you may be able to use data / text already this is normal.

 

I would also make sure you've finished setting up your Public Mobile account online and activated your e-mail (not here on the community but the account page).

 

If this is already complete then you should take your SIM card out of your phone, power off for a few seconds then put it back in and boot up.

 

Let us know how it goes.

 

Best of luck,

 

Darcy

Ibrahim94
Good Citizen / Bon Citoyen

Ok thank you 

Carld123
Deputy Mayor / Adjoint au Maire

@Ibrahim94 wrote:

I sent private message to moderator yesterday but no one answer me 😠😠


@Ibrahim94

Mod response times are apparently taking around the 48 hr and up range 

Ibrahim94
Good Citizen / Bon Citoyen

I sent private message to moderator yesterday but no one answer me 😠😠

Carld123
Deputy Mayor / Adjoint au Maire

@Ibrahim94 wrote:

I port from freedom to pm


 A new customer with a stuck port..

Ibrahim94
Good Citizen / Bon Citoyen

No I’m a new customer 

@Ibrahim94 There is delay for moderator to fix the porting issue.   

If your old provider still working, use it while they fix it, sometimes port failure old provider still work on receive and outgoing call.

Ibrahim94
Good Citizen / Bon Citoyen

I already sent it but no one answer me

thank you 

Carld123
Deputy Mayor / Adjoint au Maire

@Ibrahim94

Looks like you have a stuck port which will require you to send a private message to a moderator..

Ibrahim94
Good Citizen / Bon Citoyen

Yesterday 

Ibrahim94
Good Citizen / Bon Citoyen
 

Ibrahim94
Good Citizen / Bon Citoyen

I port from freedom to pm

Ibrahim94
Good Citizen / Bon Citoyen

Yes yesterday 

Carld123
Deputy Mayor / Adjoint au Maire

@Ibrahim94 wrote:

I can’t receive calls but i can make outing calls 


@Ibrahim94

Did you port to PM?..if so when?