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I can’t receive calls

Ibrahim94
Good Citizen / Bon Citoyen

I can’t receive calls but i can make outing calls 

14 REPLIES 14

Carld123
Deputy Mayor / Adjoint au Maire

@Ibrahim94 wrote:

I port from freedom to pm


 A new customer with a stuck port..

Ibrahim94
Good Citizen / Bon Citoyen

I sent private message to moderator yesterday but no one answer me 😠😠

Carld123
Deputy Mayor / Adjoint au Maire

@Ibrahim94 wrote:

I sent private message to moderator yesterday but no one answer me 😠😠


@Ibrahim94

Mod response times are apparently taking around the 48 hr and up range 

Ibrahim94
Good Citizen / Bon Citoyen

Ok thank you 

darcygibbs
Good Citizen / Bon Citoyen

__________________________________________________

 

Hi there,

 

I also experienced your same issue when I first signed up - in my case my number was still in the process of porting from Freedom Mobile at the time - to complete this process may take up to 24 hours in some cases, even if you may be able to use data / text already this is normal.

 

I would also make sure you've finished setting up your Public Mobile account online and activated your e-mail (not here on the community but the account page).

 

If this is already complete then you should take your SIM card out of your phone, power off for a few seconds then put it back in and boot up.

 

Let us know how it goes.

 

Best of luck,

 

Darcy