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I can't login I need help asap

sheilacram
Great Neighbour / Super Voisin

I can't login or reset my password. 

it show that the page doesn't exist 

8 REPLIES 8

Use computer to log in. It definitely works, I just tried to confirm.


@sheilacram wrote:

nothing works . Is there any way to reset the account ?

 


HI @sheilacram   

 

Please message PM CS agent and they can assist resetting it

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

 

sheilacram
Great Neighbour / Super Voisin

nothing works . Is there any way to reset the account ?

 


@sheilacram wrote:

doesn't work


HI @sheilacram   do you mind to provide a screenshot?

 

and you used different browser?

sheilacram
Great Neighbour / Super Voisin

doesn't work

walker1
Mayor / Maire

@sheilacram 

All you have to do is login to your account using a different browser in incognito mode or private mode and you'll be fine. Just try again.

hTideGnow
Mayor / Maire

@sheilacram   

 

did you login to https://selfserve.publicmobile.ca/ ?  do not use bookmark, just click on that link

 

try to press Back and try again

or try using Private/Incognito mode to login 

 

Haiggy
Model Citizen / Citoyen Modèle

I'm not sure how you got there, but try https://selfserve.publicmobile.ca/

and to reset your password: https://myaccount.publicmobile.ca/en/forgot-password

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