I can’t change payment method on Public Mobile

[gorellanahuelva]

I can’t change the payment method for my public mobile account. 
every time y try it returns an error and has not accepted any credit card I have entered 

[Chalupa_Batman]

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@gorellanahuelva wrote:

I can’t change the payment method for my public mobile account. 
every time y try it returns an error and has not accepted any credit card I have entered 

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Hello @gorellanahuelva 

The Public Mobile website and apps have known cache issues. If you're using your internet browser, go into your settings, find "cache" and clear the lifetime of cache data. Then restart your browser and go into incognito mode and log back in and try again. 

If you're still having issues changing it and the system won't let you, you may file a ticket for assistance from a CS Agent.

Please use this link to the Public Mobile Chat Bot which will direct you to creating a trackable ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[slusagm]

wait 24 hours and try again using browser with Incognito mode

or have you try using the PM app yet?  And try using a different card

[hTideGnow]

hi @gorellanahuelva 

PM payment system is glitchy sometimes

if your plan not expired or suspended yet and you still have time, please wait a day or even longer before you try again.  When you try, try using both Incognito/private/secret mode on your browser and try with Public Mobile app (with Location Permission enabled) 

but if your plan has already expired or you need to pay it very soon, then buy a voucher from Shoppers drug mart or gas stations and then load the voucher using *611 or My Account