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I can't access data while in the USA

Dhg
Great Neighbour / Super Voisin

I have a Plan that offers US data.  When I got to the US I can not access data.  The iphone occasionally shows AT&T but no data.  I tried airplane mode off and on, restarted phone, reset network.  Nothing

2 REPLIES 2

DennyCrane
Mayor / Maire

Turn data roaming on within your device settings.

softech
Oracle
Oracle

@Dhg 

Critical part to US roaming depends on T-Mobile/AT&T/Verizon coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T/Verizon, change the Network Connection from Automatic to Manual and select and test each of the three and see which one you can connect and work best

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter.  Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting.  And if it does not work, try to change the Network to T-Mobile ONLY, and change  Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data  is working

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