I bought a new sim card. How to repleace my old sim card?

[Feb2123]

Dear Madam/Sir,

I lost my sim card. I bought a new one. How can I active it by keeping my phone number?

Thanks

Sara

[Feb2123]

Thanks. Yes, you are right. That guy suggested that I created an account with Community by email. Then I can get help here.

I like this Community very much!

[computergeek541]

---

@Feb2123 wrote:

Thanks. Yes, I went some stores in Toronto. They could not active sim card.
By the way, I bought my previous sim card 3 years ago. At that time, the retailter actived it.

---

As you know, retailers will no longer activate the service for new Public Mobile customers. However, even when they did still do that,  they wouldn't have been able to attach a SIM card to an existing account for you.  Retailers have never had access to the accounts of existing customers.

[Feb2123]

Thanks. Yes, I went some stores in Toronto. They could not active sim card.
By the way, I bought my previous sim card 3 years ago. At that time, the retailter actived it.

[Handy1]

@Feb2123  Your welcome we all here to help 🙂

[Feb2123]

Thanks.

[Feb2123]

Thanks. I will do it.

[BKNS27]

@Feb2123

How did you active your old SIM?

Retailers no longer active SIM for customers a few years ago.

Contact a CS_Agent to help you access your account and help you swap your old SIM.

[Handy1]

@Feb2123  You don’t want to activate the new SIM card it’s a SIM card swap , you’re already a PM customer ? you just need to creat a my account , but yes support can and will help you with that 

[Feb2123]

I see.

Thanks. I have not actived the new card yet as I like to keep my phone number.

I will send message to CS_Agents.

[Handy1]

@Feb2123  Follow the link in my last post , as I mentioned if you had the store activated for you , and you never created a my account before you need there help to set one up with a email and password , they can help sim swap for you too , and if your credit card ever expires you will want a my account to update it . Change plan add a add on etc 

[Feb2123]

Thanks. I do not have online my account. How can I replece it?

I try to register my account online by my phone number. But I can not receive a CODE.

[Handy1]

@Feb2123  If you activated in store awhile back you need supports help to create an account , while your at it then can do the SIM card swap of numbers too 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[Feb2123]

Thanks. I did not register online my account. How can I do it?

[Handy1]

@Feb2123  This needs to be done on a computer go to profile tab SIM card swap thru quick links 

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

[hairbag1 · Accepted solution]

@Feb2123 

log in to your account / Profile...