I am wondering how to remove a data block. My phone had a block on it when I was with Telus. Please

[dnavanrooyen]

I can't use data on my phone. I am wondering if it still has a data block on it from when my husband used this phone with Telus. Please someone help. It seems I can only use WiFi.

[popping]

@dnavanrooyen 

Do a quick test.  Enable data and restart your phone to let the PM SIM card configure your APN automatically. If this does not work, you need to configure your APN manually using

https://apn-canada.gishan.net/en/apn/public-mobile

If you have a LG phone, your need to do a network reset after switching provider before your data working again.

[dnavanrooyen]

Thanks so much for your help. Had I understood that I was to enter that info,i would have figured it out faster.

[geopublic]

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@dnavanrooyen wrote:

I found Apns but my choices are

Koodo SP

Mobile Internet 

Telus ISP

Telus SP

Tethered Mobile Internet 

What do I pick?

---

@dnavanrooyen  Pick Mobile Internet and see what happens.

[dnavanrooyen]

Ok so I add all that info from earlier in the +Apns

[cavemantoronto]

---

@dnavanrooyen wrote:

I found Apns but my choices are

Koodo SP

Mobile Internet 

Telus ISP

Telus SP

Tethered Mobile Internet 

What do I pick?

---

None will.work.

You have to add a new APN and enter the right settings. Those were posted earlier.

[dnavanrooyen]

I found Apns but my choices are

Koodo SP

Mobile Internet 

Telus ISP

Telus SP

Tethered Mobile Internet 

What do I pick?

[geopublic]

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@dnavanrooyen wrote:

Sorry it is an older phone,Samsung Galaxy Core .

---

@dnavanrooyen  Check your APN settings.

[dnavanrooyen]

Sorry it is an older phone,Samsung Galaxy Core .

[wetcoaster]

---

@geopublic wrote:

@dnavanrooyen These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID


Don't forget to save these settings and then select this APN as the active one.


If you are still having problems then submit a ticket to PM by doing the following:

---

Well... Depending on the phone and OS version (which we don't know until the op supplies us with more information), there are other things to try before contacting the moderators.

[geopublic · Accepted solution]

@dnavanrooyen These are the Public Mobile APN settings you need:

Name: Public Mobile
APN: sp.mb.com
Proxy: Leave blank
Port: Leave blank
Username: Leave blank
Password: Leave blank
Server: Leave blank
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: 74.49.0.18
MMS port: 80
MCC: 302
MNC: 220
Authentication type: Leave blank
APN type: default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: GID


Don't forget to save these settings and then select this APN as the active one.


If you are still having problems then submit a ticket to PM by doing the following:

[cavemantoronto]

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@dnavanrooyen wrote:

I can't use data on my phone. I am wondering if it still has a data block on it from when my husband used this phone with Telus. Please someone help. It seems I can only use WiFi.

---

A Telus data block wouldn't continue at Public Mobile. They're seperate accounts.

[chrisbasm]

@dnavanrooyen  - If data is disabled on the phone, you simply need to re-enable it in the settings.  The Telus data block would normally be something done on the server side, which would not cary over if you move to Publick Mobile.

[wetcoaster]

There are no data blocks at Public Mobile. This is prepaid - if you don't pay for a feature, or have used up before your renewal date what you paid for, you can't use it. Period.

Assuming that you have actually turned on the data connection on your phone, it's more likely that you need to change the APN settings. What phone do you use?