I am new to PM

[GregInTrail]

I got an esim and ported my number from Rogers. Rogers sent the texts saying the received a request to transfer to another provider. Set up personal hotspot says to contact Rogers. I cannot see the esim. There is no option Cellular Data Network. I have reset Network Settings. In have rebooted phone numerous times. Phone only works on wifi 

[computergeek541]

---

@softech wrote:

@GregInTrail 

To confirm porting is completed, test incoming calls 

---

This used to be a sure way to test if a number port to Public Mobile is completed, but no longer.  it used to be that incoming text messages from other Telus customers would be delivered to the Public Mobile service before number porting was complete, but all incoming calls would go to old carrier.  Some time over the years, incoming calls to other customers sometimes also started going to the Public Mobile service (before number porting completion).  For this test to be meaningful, this incoming call test needs to be made from a phone number that isn't using service from a Telus brand.

[GregInTrail]

Thanks for reminding me. I worked, i called from work phone. 

[softech · Accepted solution]

@GregInTrail 

To confirm porting is completed, test incoming calls 

[GregInTrail]

I deleted primary and went with travel sim. As soon as i rebooted phone it connected. Probably in reduced mode but i have a phone now. 

[softech]

@GregInTrail 

First, you got a confirmation about the porting from Rogers, but did you reply Yes to approve the port?

For the eSIM, there is a chance that the Public Mobile esim is already installed and just not properly enabled

On Android:  Check your Sim Card Manager and see if a Public Mobile eSim is there.  If so, make sure it is enabled.  

On iPhone: check Settings > Celluar and see if the eSIM is there.  If it is, make sure the PM eSIM is set as Primary on "Cellular Plan Label" and "Turn on This Line" is toggled on

if you don't see the Public Mobile esim there, check the Welcome email, there should be a QR code for the esim for you to scan and install manually)

If the Public Mobile eSIM is there, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable using the SIM Manager on the phone (or set as Secondary and turn off "Turn on this line" for this non-PM esim)  

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there