I am having trouble getting service for a phone, I have a sim and the phone was working.

[sherrmann]

Hi there, unfortunatly i am not able to use my phone. This is an account i have set up for my dads phone. I have the sim, and everything was working now i am unable to get the phone working again.

[Triguy]

Try the lost/stolen feature. Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.  Also try adding a $1 payment.  If you still have problems then submit a ticket by clicking on the question mark on the bottom right.

[DL888]

1. Log into your account and verify if service is active.

2. Try removing sim from phone, reboot phone then re-insert sim.

3. Can you text from phone?

4. Try SIM in another phone.

5. Check phone IMEI number and determine if somehow it's backlisted.

[computergeek541]

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@sherrmann wrote:

Hi there, unfortunatly i am not able to use my phone. This is an account i have set up for my dads phone. I have the sim, and everything was working now i am unable to get the phone working again.

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This means that this same phone was working with Public Mobile before?  If that's the case, along the lines of what @popping was mentioining about some Rogers phones only having 2 capabilities, make sure that the phone that you your dad is using with Public Mobile doesn't have the network settings set to "2g only".  If you do this, it will not pick up any Public Mobile signal.

[popping]

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@sherrmann wrote:

Hi there, unfortunatly i am not able to use my phone. This is an account i have set up for my dads phone. I have the sim, and everything was working now i am unable to get the phone working again.

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Restart your phone, after changing SIM card, may get phone working again.

Which phone is your dad using?

PM does not support GSM(2G) signal.  If this phone was working with Rogers/FIDO/Chatr/Speakout before, it may be a GSM(2G) only phone.  When I switched my mother from Speakout to PM, I need to get another flip phone as her old flip phone supports only GSM(2G) signal - no 3G or LTE.

[hairbag1]

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@sherrmann wrote:

Hi there, unfortunatly i am not able to use my phone. This is an account i have set up for my dads phone. I have the sim, and everything was working now i am unable to get the phone working again.

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Log into My Account...is your plan Active or something else ? How long has it been since last active ?

[YVR]

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@sherrmann wrote:

Hi there, unfortunatly i am not able to use my phone. This is an account i have set up for my dads phone. I have the sim, and everything was working now i am unable to get the phone working again.

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What happened to the phone?  What stopped working. Does the phone show public mobile and some reception bars/indicator.

Have you logged into self serve to see if everything is ok with minutes / payment.

A few more details will help to find answers for you