I am being overcharged

[hTideGnow]

HI@carolhoneyman 

where you see it overcharged? on the credit card or on My Account?

Give us some more details 

[Yummy]

Please elaborate a little bit: how much you have expected and how much you have been charged.

[HALIMACS]

@carolhoneyman 

OK are we playing the guessing game? How are you being overcharged? And can you provide further details?

We are other customers just like you. We are not public mobile staff, so we have no access to your account, nor should we.

I’m guessing we can help you avoid communicating with customer support by clarifying details for you.

[mimmo]

Don't forget the prices you see are before tax, your credit card will show after tax.  That is often one of the reasons people think they are being over charged.

More details will help to understand your specific situation.

[Handy1]

@carolhoneyman  check you credit card if there there two charges for same amount and one is pending and the other has posted the pending charge. Should drop off … if you need support for a refund or credit here’s the link 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[XionBunny]

More information would be helpful, remember to always account for taxes as well.