I added money to my account and my plan didn’t renew

[Six6eneral]

I added money to my account and my account didn’t renew 

[deltatux]

Did you add money before or after service suspension?

[esjliv]

@Six6eneral - so you have no working services? If not, that log into My Account or check through 611 if any amounts are owing. Top your account up, then reactivate.

If your services are working, and you see a Suspended message on your My Account and your account is renewing today, just ignore the message. It should go away later today when your account finishes its renewal process.

If no working services and still cannot get to reactive your plan/account ask CSA for help.

­­­Public Mobile Representatives customer support­­­ agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[hairbag1]

@Six6eneral 

was you plan Suspended before payment ..or Deactivated ?

Try this...

[softech]

@Six6eneral 

did you use *611 to add money or via My Account?

If *611, wait 5 mins, reboot the phone

If still does not work,   login to My Account again using Incognito mode.  Check if you see the money sitting as Available Fund and account status still suspended.  

If that is the case, please click Reactivate my plan and PM will take the money from Available fund to make the renewal