I NEED our numbers back!

[Lyndsay14]

My phone has been working until yesterday. My husbands phone stopped working two months ago, we didn’t have money in the account for his payment to come out. He didn’t use it much so we let it be suspended. He received a couple emails with a countdown of days until his number could be lost. I never received any sort of emails, no notifications at all, but when I logged in it said my account was suspended as well, but still fully worked…

xxxxxxxxxxxxxxx and xxxxxxxxxxxxxxxxxxxxxx

please help ASAP! We have so many ongoing health issues and these numbers are the only numbers anyone has. And why was I not notified my account was ever suspended or at risk of losing number?!?! (3061) I never noticed my payment wasn’t being deducted because my phone worked until today!!!

[BKNS27]

@Lyndsay14 

Are both of your numbers from Telus/Koodo/PM?

Other carriers put numbers on pause for 90 days before it is up for grabs.

It seems that both numbers belong to Rogers. You should contact Rogers about your number and about the email notice.

[Handy1]

@Lyndsay14  Might be best to engage support to help with this 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[hTideGnow]

hi @Lyndsay14 

remove your number, this is just the community and you posted your phone number on the internet

if the account just got closed today or within couple days, you can usually get the number back.  But you will need to get a new sim card and buy a new esim and activate a new account, ie, any rewards and available funds on the old accounts will be gone, you can only get the number back.  But even the number, you need PM support agent to help to get it back

so, message them first and ask and make sure they are ok before you activate the new account

 submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage