08-10-2022 04:46 PM
08-11-2022 01:54 AM
tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,
then Reset Password
after reset password close all browser,again clear cache and cookies and use one page inPrivate mode,
To Login Page
and go to payment,,, manage payment method and update card information and save payment.
you will get verification code by email or SMS
and inserting the 6 digit number and not press anything
just wait a 5 second automatically be login,,
08-10-2022 06:28 PM
@Jaspatel Your self serve account username is your email. If you were unable to reset the password, then submit a ticket via chatbot for assistance.
Here's a link to chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Send a private to CS_Agent, if unable to submit a ticket, here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437