08-05-2022 05:57 PM
08-05-2022 10:59 PM
We are all customers and members like you here in the Community forum.
All live people responded to your question, with the same answer, to message with live Public Mobile Representatives through the ticketing services that are available for customer support.
Other support can be given by other customer/members here on the Community, as you have already witnessed.
Sorry, no phone number with Public Mobile.
08-05-2022 07:46 PM
A live person will get back to you via private messaging on the envelope icon above once you have created a ticket on SIMon Chatbot.
08-05-2022 06:10 PM
08-05-2022 06:07 PM
Hi @Joan2021 you have to first open a ticket with PM support and they might offer to have love chat online
Of course, if you like, share your problem you have and we can try to help
To open ticket with PM:
at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent
If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-05-2022 06:00 PM
@Joan2021 wrote:How can I contact a live person
All customer serivce is done by requesting it through the chatbot at: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
What type of questions did you have?