How to send a message to @cs_support

[Sheepdog1]

I have been overcharged and told to send a message to the above and can't figure out how to do that.

[Sheepdog1]

It worked! Thank you

[esjliv]

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@Sheepdog1 wrote:

I have been overcharged and told to send a message to the above and can't figure out how to do that.

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@Sheepdog1  - to send message to above? You mean contact CS_Agent.

1 - go to the envelope at the top, right of the community. In mobile hover over your avatar or top right menu to see the envelope.

2 - click on this box to start a new Private Message:

3 - enter "CS_Agent" in SEND TO field. Then proceed to send the Private Message to Public Mobile Agents.

[Hollister]

@Sheepdog1 

Log into self service. If your extra payment is in Available Funds just leave it there and it will be used automatically on your next renewal date.

[Handy1 · Accepted solution]

@Sheepdog1  .here’s how 

Message support directly
       

• while your already here and logged in the community you can send a private message   To CS_Agents click >>>here.<<<

[LitlLdy]

@Sheepdog1 ,

You can send a private message to a CS_Agent: ->   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Customer Support Agents are available from:

• Monday to Sunday: 9 AM to 10 PM EST

A CS_Agent will respond back in your Community mailbox at the top right of this page (envelope icon to the left of your community avatar).