How to register or set-up an account

[Beatrice422]

Hi,

How to register and/or set-up an account?

Thank you

Bea

[Timer]

@Beatrice422 

because when you set-up at store the will setup with your email tried to Reset Password

or

Register at Chatbot,

[softech · Accepted solution]

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@Beatrice422 wrote:

Yes, it was activated at the store before July 13 but have not set up my Self Serve yet.

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@Beatrice422   Then you will need help from PM Support to open a Self Serve My Account for you

You can go to My Account site ( https://selfserve.publicmobile.ca/ ) and click "Register now" on the right, or use this direct link:

https://urlshortner.tiia.ai/XZxMjt

 click "Contact Us", click "Click here to submit a ticket". and follow the page to open the ticket with PM Support:

Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[Beatrice422]

Yes, it was activated at the store before July 13 but have not set up my Self Serve yet.

[softech]

@Beatrice422   did you activate your account in store before July 13?   And you never have a Self Serve My Account set up?

[Timer]

@Beatrice422 

Activation account set up (publicmobile.ca)

use browser from computer, clear cache and cookies and use one page inPrivate mode,

[Dunkman]

@Beatrice422 

Are you a customer already?  Normally, you will register a self service account when you activated your SIM card. You will choose an email address as your login id and then a password.  

If you activated at a vendor prior to July 13, you will need to set up a self service account at home.