How to get the soft copy of monthly bill with my previous number on it

[macrimaria815]

I changed number and I forgot to update the one on an App I use for 2 factor authentication.

They are willing to change it for me but they want my id (which I provided) and a copy of the last 3 bills with my phone number on it.

How do I get that?

[Korth]

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@macrimaria815 wrote:

I changed number and I forgot to update the one on an App I use for 2 factor authentication.

They are willing to change it for me but they want my id (which I provided) and a copy of the last 3 bills with my phone number on it.

How do I get that?

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You can login Self-Serve and take screenshots which clearly confirm your name, phone number, etc. (You can edit the photos to obscure any info you don't want to share.)

I don't know who "they" are or what the "app" does - but soft copy is soft copy, doesn't matter much what format it uses as long as the relevant information is legible.

 You might even be able to login and/or setup 2FA through other means - email addresses, "secret" questions/backdoors, etc.

[Dunkman]

@macrimaria815 

Another issue to consider:

Many companies do not accept Public mobile invoices for identification purposes.  The main reason is that PM does not check ID or do a credit check.  You could choose any name, address, etc  to put on your account.  

[Triguy]

You need to request one from a CSA.

Here’s when and how to contact the CSA Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the CSA by clicking here. You’ll need to be logged in to your Community account for the link to work.

Include the following information :

First name:
Last name:
Street address:
Suite/Apartment (if applicable):
City:
Province:
Postal Code:
Customer phone number
Account #
Email address (if possible):
Requested Month / Period
Amount paid

[esjliv]

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@macrimaria815 wrote:

I changed number and I forgot to update the one on an App I use for 2 factor authentication.

They are willing to change it for me but they want my id (which I provided) and a copy of the last 3 bills with my phone number on it.

How do I get that?

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@macrimaria815 

Interesting request...I wonder if this is from a bank or other; wonder why they would give you a hard time to change your number, or rather, make you prove this is you?

Note, the View My Usage would also show your "Originating #" (which would have been the phone number of your account used at the time before you changed your phone number).

[softech · Accepted solution]

You have to open ticket with PM and request them to send you invoice.  However, it will take some time, like couple weeks.

More details from this thread: 

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/Request-a-Receipt-for-your-Ac...

To open ticket with PM : 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there