How to get in touch with an AGENT!!!

[SydLau]

It is very difficult to get in touch with Public Mobile.  I just wanted to remove my credit card and get my refund.  As I join Public Mobile on May 21, 2025 in the afternoon BUT cancelled my service in the evening and was charged for $26???

[computergeek541]

self solution removed

[SydLau]

I got in touch.  Please close the ticket

[Chalupa_Batman]

"The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in"

My comment said "unable". Meaning if you can't log into your account, you will not be able to create a trackable ticket using the chatbot. If you CAN log in, then yes, you can create a trackable ticket. My comment was accurate and correct. 🙂

[Meow]

Yeas, I did. Ticketing is available...

[Chalupa_Batman]

You may wish to read my post one more time. 🙂

[Meow]

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@Chalupa_Batman wrote:

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@SydLau wrote:

It is very difficult to get in touch with Public Mobile.  I just wanted to remove my credit card and get my refund.  As I join Public Mobile on May 21, 2025 in the afternoon BUT cancelled my service in the evening and was charged for $26???

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The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

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HUH?

Not exactly correct. Whoever can log in to Community CAN create a ticket.

Ticket

Click at https://widget.telus.tiia.ai/publicmobile/publicmobile.html to open chatbot

Type ‘ticket’

Click on ‘Contact Public Mobile support’

Click on ‘Contact Us’

Click on ‘Other’

Then you have to log in to your PM account

After successful log in click on ‘Click here to submit a ticket’

[BKNS27]

@SydLau 

PM is a prepaid service so you will be charged first before receiving service. Unlike postpaid service where you are charge at end of the month after using service.

Since you activated and created an account. There is a good chance you will receive a refund but it is up to a CS_Agent.

The only way is to contact an agent is to click on the Chat icon and type in Submit a Ticket and they will reply by dm you back in Messages in your avatar top right.

[Handy1]

@SydLau  Public mobile is typically no refunds unfortunately but you can message them and ask please update us on if the oblige you 

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@SydLau wrote:

It is very difficult to get in touch with Public Mobile.  I just wanted to remove my credit card and get my refund.  As I join Public Mobile on May 21, 2025 in the afternoon BUT cancelled my service in the evening and was charged for $26???

---

The Public Mobile chatbot is currently unable to create trackable tickets for members who are unable to log in. So for this reason, please use the following link to contact them.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.