How to change sim number

[abhayf14]

My account is active but lost previous sim so I brought new sim but cannot change the sim number in account profile settings 

[esjliv]

@abhayf14 - if you have the account listed in lost/stolen mode, go back and resume/reactivate services. Make a manual payment if needed to do this.

Then log out of My Account, log back in and try again.

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

[softech]

@abhayf14   were you trying to change sim on a mobile phone or tablet?

Try again using a Desktop or laptop computer.  There has been report that the mobile site with Change sim has problem.  Using desktiop/laptop would load the full site and it will work

[Handy1]

@abhayf14  Do this on computer only and SIM swap do not activate it 

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

edit    Swapping SIM card number quick link does not work on mobile device only pc