wrote:
No 😞 says my plan is suspended. I find that so dumb how this works.. I'm new to public mobile, I made the switch because the plans are so much better than Rogers but I'm already starting to regret the change. My plan literally just ran out today, I was using my phone even at 1am this morning, not sure what time exactly the turned it off. But it does say my plan is suspended. So stupid.
@wabi06 I'm guessing you've never had a pre-paid plan before (at Rogers or other providers) and have always been on post-paid? This is how it works with pre-paid. You pay up front for the coming 30/90 days (depending on the pan length you selected). Because PM does not and cannot bill you "after the fact", there is zero Grace period for the payment due date. If you haven't made the payment in time, the account goes into Suspended state, and all service stops. Unfortunately, one of the limitations of the self-serve interface is that once suspended, you cannot go in and reactivate on a different plan yourself, only on the plan you were already on; instead, you must contact the moderator team as noted to make the plan change for you and reactivate your account (and service).
>>> ALERT: I am not a moderator. For account or activation assistance, please
click here.
