08-14-2022 12:27 PM - last edited on 08-14-2022 06:47 PM by computergeek541
There are 2 of us who have joined Public.
Because I do all the business in this house I used my email to set up partners account thinking I could use the same email for mine. HOWEVER wasn't allowed.
So now my partner has my email (id) and I have my partners email as id
How can I change those emails to be aligned with correct separate accounts?
Also setting up voicemail... if I don't want to use my name what is a mail box number?
Thanks
Barbara
Solved! Go to Solution.
08-14-2022 02:21 PM
you can't add multiple same email for other account
each email for 1 account and 1 phone number,
about Voicemail Features (publicmobile.ca)
for change email above link as mention by @Dunkman
08-14-2022 12:59 PM - edited 08-14-2022 01:02 PM
@Bobbie2 wrote:There are 2 of us who have joined Public.
Because I do all the business in this house I used my email to set up partners account thinking I could use the same email for mine. HOWEVER wasn't allowed.
So now my partner has my email (id) and I have my partners email as id
How can I change those emails to be aligned with correct separate accounts?
Don’t use a Shaw, Bell or Telus email. Suggest a gmail or Hotmail.
First change your partners email to an email alias that you own. Since you do all.
Google on how to use an email alias. I use gmail.
Then change yours to the email address you own.
I would do it in two steps. You will then receive all emails for both accounts. And rarely do they email you.
Contact a CSA for assistance here.
Also setting up voicemail... if I don't want to use my name what is a mail box number?
You can put anything you like in your voicemail message. Do you mean how do you access your voicemail.....press 1 or dial your number.
Thanks
Barbara
08-14-2022 12:44 PM
Only agent can change your emails.
Ask agent just to do swap emails. Explain situation... Sometimes agent require account owner to contact them so be ready each of you to communicate with agent separately.
To contact CSA-agent, there are 2 methods:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
If ticketing does not work very first time, contact agent directly.
- Send a private message to the CSA - agent by clicking Here
Watch for envelope in top right corner. It will show Number of unread emails.
08-14-2022 12:37 PM
Each account does need its own email address:
You will need to contact customer service agent (CSA) to change email login:
Submit a ticket for CSA help.
https://www.publicmobile.ca/en/on/chatbot
Follow the prompts to submit ticket.
CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).
Here is some more information about voicemail:
https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail