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How to change email for account

Bobbie2
Great Neighbour / Super Voisin

There are 2 of us who have joined Public.

Because I do all the business in this house I used my email to set up partners account thinking I could use the same email for mine. HOWEVER wasn't allowed.

So now my partner has my email (id) and I have my partners email as id

 

How can I change those emails to be aligned with correct  separate accounts?

 

Also setting up voicemail... if I don't want to use my name what is a mail box number?

 

Thanks

Barbara

4 REPLIES 4

Timer
Town Hero / Héro de la Ville

@Bobbie2 

you can't add multiple same email for other account
each email for 1 account and 1 phone number,

 

about  Voicemail Features (publicmobile.ca)

 

for change email above link as mention by @Dunkman 

CountyDownIeUk
Mayor / Maire

@Bobbie2 wrote:

There are 2 of us who have joined Public.

Because I do all the business in this house I used my email to set up partners account thinking I could use the same email for mine. HOWEVER wasn't allowed.

So now my partner has my email (id) and I have my partners email as id

 

How can I change those emails to be aligned with correct  separate accounts?

Don’t use a Shaw, Bell or Telus email. Suggest a gmail or Hotmail. 

First change your partners email to an email alias that you own. Since you do all. 

Google on how to use an email alias. I use gmail. 

Then change yours to the email address you own. 

I would do it in two steps. You will then receive all emails for both accounts. And rarely do they email you. 

Contact a CSA for assistance here. 

 

 

Also setting up voicemail... if I don't want to use my name what is a mail box number?

You can put anything  you like in your voicemail message. Do you mean how do you access your voicemail.....press 1 or dial your number. 

 

Thanks

Barbara


 

Meow
Mayor / Maire

Only agent can change your emails.

Ask agent just to do swap emails. Explain situation... Sometimes agent require account owner to contact them so be ready each of you to communicate with agent separately.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

Dunkman
Oracle
Oracle

@Bobbie2 

Each account does need its own email address:

You will need to contact customer service agent (CSA) to change email login:

Submit a ticket for CSA help. 

https://www.publicmobile.ca/en/on/chatbot

Follow the prompts to submit ticket.  

 

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).  

 

Here is some more information about voicemail:

https://www.publicmobile.ca/en/on/get-help/articles/set-up-voicemail