How to change Self-Serve email address

[Anonymous]

@georgiawynd 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

only them will change for you.

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

• please include in your message,
  
• phone number,
• account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....

[dabr]

@georgiawynd    Only customer support can change your self serve email.  

Submit a ticket via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Second option is to send a private message here:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After customer support have changed your self serve email, be sure to update your Community account to the same email so that any Community rewards (if applicable) are applied to your account.

[darlicious · Accepted solution]

@georgiawynd 

You must contact customer support to change your self serve accounts email.

Click on the chat bubble at the bottom right corner of your screen and type " change self serve email" and " human" and follow the prompts to submit your ticket via Simple--Simon. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times.