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How to cancel or leave Public Mobile?

Ryoichi
Great Neighbour / Super Voisin

I'd like to cancel my contract on Public Mobile as I'll leave Canada. How to do that? Can I do it by app or browser? 

5 REPLIES 5

Meow
Mayor / Maire

If you are leaving Canada forever you would have to cancel all your credit cards so when you do that your payment will fail and after 90 days of no pay your account will be deleted.

ORNGNBLK
Town Hero / Héro de la Ville

@Ryoichi  you can use the service until the end of your cycle and further usage will not work.

Ryoichi
Great Neighbour / Super Voisin

That's it? Then, am I no longer charged? If I unsubscribe it now, can I use Public Mobile until the next renew date or I cannot use once I have done it? 

TheSterlinger
Mayor / Maire

Once you sign into the account online, slide the Subscribed button in green to off. Should turn  red.  This will prevent further charges to your credit card. After 90 days of non payment, no available funds, the account will be closed.

You can cancel via the app or browser,  whichever you use.

ORNGNBLK
Town Hero / Héro de la Ville

@Ryoichi  if using the app, you can go to MANAGE SUBSCRIPTION, and under Subscription Renewal, you can hit UNSUBSCRIBE

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