@mohyi wrote:
Hi, I had a public mobile pay as you go plan. 4 days ago, my plan was deactivated because of inactivity. I had been trying to re-activate it for the last 2 weeks, but kept getting an error.
If your account isn't paid then it gets suspended. No service. Self-Serve will say your "Plan is Expired".
But no worries (aside from not having active phone service), your account will remain suspended for 90 days before it is permanently terminated. At Public Mobile there's no additional charges for the deactivation and for reactivation. Like all other prepaid phone plans, you don't have to pay for the days your plan wasn't active. Your next prepaid 30-day billing cycle begins the moment payment is accepted.
If your account has been terminated (after 90 days of being suspended) then it's gone forever. Any funds deposited into it are gone, any Add-ons or Promos or Rewards attached to it are gone, the SIM card attached to it is permanently deactivated (can never be used again), the phone number is gone (reassigned to the number pool). The only option at this point is to create a new account with a new SIM card and new phone number - although at least you can take advantage of any promos which are for "new customers and new activations only".
If you're having trouble logging into Self-Serve then try clearing your browser cache and cookies, then close and restart the browser. Or try a different browser. On a different machine if you want to be sure. And disable any scriptblockers, adblockers, things like Ghostery while visiting the site. Some people will recommend using Incognito/Private mode on your browser, though this shouldn't be necessary (and I think that while it can solve some problems, it can also cause others). If you've been banging against Self-Serve login errors often enough to get rejected then perhaps wait a few hours or a day before trying again, servers often reject or "ban" access for a short time after repeated guesses/attempts which appear to be brute force hacking attempts.
