08-18-2021 12:25 PM - edited 01-06-2022 03:11 AM
We are already in the US and now want data for GPS maps. We have our phones on airplane mode so we don't get charged with texting and phone calls from Canada. I have not tried to add on yet as I forgot my password and am locked out right now. But ... with my phone on airplane mode I don't have access to selecting mobile data. What will happen if I take it off airplane mode? Can I safely add a us roaming plan when I am already in the USA? Is there any other issues I may have trying to do this? I am not technically inclined. Thx!
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08-22-2021 03:02 PM
Thank you. Yes I saw text come in and got nervous. Glad you mentioned that. Thx.
08-22-2021 02:59 PM
Thank you for responding. Off airplane mode and getting text messages so hope that doesn't mean anything. Assume I just can't send them. Thx agsin
08-18-2021 10:44 PM
Thank you for your response. I appreciate knowing my phone isn't roaming by default.
08-18-2021 10:10 PM
@Cici1 wrote:We are already in the US and now want data for GPS maps. We have our phones on airplane mode so we don't get charged with texting and phone calls from Canada. I have not tried to add on yet as I forgot my password and am locked out right now. But ... with my phone on airplane mode I don't have access to selecting mobile data. What will happen if I take it off airplane mode? Can I safely add a us roaming plan when I am already in the USA? Is there any other issues I may have trying to do this? I am not technically inclined. Thx!
Hello @Cici1
Turning your airplane mode OFF while outside Canada will not incur any charges, if you did not purchase any Roaming Addons to use in the USA.
You will not be charged for anything you do not have services for outside of Canada, texting, calling, data usage...which you need a Roaming Addon to use any of these services anyhow.
WIFI areas are usable regardless if your airplane mode is on or off.
08-18-2021 12:49 PM - edited 08-18-2021 12:49 PM
How To Purchase Add-Ons Through Self Serve
To purchase Add-Ons using your Self-Serve account, follow these steps:
and here you have to resetting your password Contact Customer Support Agent by CS_Agent ,and Explain your issue
they can solve your issue, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent by CS_Agent, and Submit a Ticket
Good Luck
08-18-2021 12:46 PM - edited 08-18-2021 12:50 PM
@Cici1 : No extra charges here. You can receive texts too. You could have wifi on while in airplane mode.
You could use wifi and a VoIP app like TextNow also.
You can use 611 or 18554public to buy add-ons. If you have a pre-registered payment card then you'll need your 4 digit PIN. Or use a voucher online or have a friend get one and tell you the voucher PIN.
08-18-2021 12:36 PM
@Cici1 you don't have the mobile plan purchased yet, so putting your phone off airplane mode will allow you to use Wifi but still not data.
you can use your phone to use Wifi or use a computer to to go My Account and purchase the add-ons
First thing, reset the My Account password. Use the Forgot Password link or you have to contact PM to have it unlock (using Chatbot to open ticket)
Once you get the account unlocked, you can go into My Account and do this
1. Load enough fund for the add on you want to purchase.
2. Once the payment went through, you can not go to Add-on section to buy Roaming data
3. once purchased, reboot your phone, Then enable roaming data and you might want to manually select network, use either T-Mobile or AT&T and see which one works best
But honest, I think it might be easier and cheaper to get a local SIM.
08-18-2021 12:28 PM - edited 08-18-2021 12:30 PM
https://www.publicmobile.ca/en/on/get-help/articles/us-roaming
If you have access to wifi then turn off airplane mode and enable wifi to purchase an add-on which expire 10 days after purchase. You will need to log into your account to add funds and add the add-on.