How hard is it switching to a new phone ?

[Davidpanchuk]

I currently have a Google pixel 6 but am planning on buying a new Google phone that I would have to order. How hard is it to transfer the esim to a new phone ? I know they have tutorials on the website but I am curious how it has gone for people who have done it. 

Thanks for the help

[Davidpanchuk]

Thanks for the reply ! Easier than I thought 

[Sansan]

It shouldn't be hard to switch phones. 

First thing to note is that you cannot transfer eSIM from one phone to another. Only physical SIM card can be moved to phone to phone.. 

With eSIM,  you would download the Public Mobile App and purchase the  eSIM. Doing this you will keep same phone number.  If you had one previously,  the system should recognize and credit back the cost. 

[slusagm · Accepted solution]

Not hard at all.  But you don't use the website, you use the Public Mobile app 

Download the PM app on the new phone, login and go to Account page and Purchase sim cards, choose esim and buy and install

And don't forget to open a ticket with PM after and they will reimburse you the $5 esim cost