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How does the new rewards way works? (BTW, didn’t like it:()

Lehaha
Great Citizen / Super Citoyen

Did not really get how the new way rewards works: the old way when the new payment comes, it’s automatically reduced your payment for how much my rewards are. 
but today my payment only showed $5 less that I refered a friend from last December, but didn’t show any of my auto pay rewards and my refer friends rewards.

Any ideas? 

31 REPLIES 31

darlicious
Mayor / Maire

@Lehaha 

Good grief Charlie Brown how did you manage to switch programs and not realize you were doing It? Or at least check out the community for info before checking the boxes and confirming you wanted to switch?

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

ShawnC13
Oracle
Oracle

I wouldn't say there is any tricking people into the new points system at all.  There are many steps you need to take to register for it there is a lot of information in the community about the differences between the two systems.

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

Lehaha
Great Citizen / Super Citoyen

I just telling my truly feeling when I realized it 

when I logged in to my rewards account, it showeds:

684DD4D7-D906-4568-9C34-9063EA9B6963.jpeg

 “earn on even more”, did not tell you might get less rewards than the old system, for my understanding at last equal  the old system unless you calculate everything than you will realize you are loosing your rewards for some people. 

and I believe PM’s goal is encouraging and giving costumer more benefits 

 

I still love PM but I hope they can let costumer have at least one more chance to thinking about if go back to the old system or not 

that’s my opinion 

darlicious
Mayor / Maire

@Lehaha 

I completely agree that statement is essentially untrue and very misleading. There really isn't a scenario that you can "let's you earn on even more" as that only applies to the $50+ plans giving you an opportunity to earn in points the equivalent of $0.50, $1 or $1.50 more than the $2 autopay reward.

 

Anniversary points enable you to earn $15 worth of points in the first year vs $0 in loyalty rewards after the second year you earn $2 less in points value than in loyalty rewards. The only advantage for current rewards customers to joining the points program is if you plan on leaving pm and want to cash out your loyalty to pm by redeeming your points on discounted add ons in the points catalogue.

 

So while there is some truth to the statement "Public Points let you earn even more..." it's very narrow and if you stay with pm beyond one year then the very opposite is true because you will in fact earn much less. The second statement is also a misnomer since you can only redeem points in catalogue products in set amounts whereas cash rewards lowering your plan cost means the extra cash in your pocket can be manually topped up into your available funds to purchase any add on you want in your account. The only thing you can't purchase with "cash" are entries into the lucky draw to win prizes.

 

Public mobile should be upfront and honest about the new Public Points program rather than offer misleading statements and a rewards calculator that doesn't calculate past 2 years when the results would unequivocally show the user the true loss of rewards value once you switch to the points program. Most people would agree these kind of marketing tactics do border on "trickery" and pm should be ashamed of themselves for allowing telus to sully pm's reputation of no surprise billing.

 

I am sure it is a surprise when a former rewards customer sees their first autopay plan amount charge on their credit card statement after joining the points program.

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Lehaha
Great Citizen / Super Citoyen

Thanks for agreeing with this, I think they should remind costumes calculate their rewards first as you might lose your rewards  instead just say “earn even more”, stop playing games because we trust you,PM


@Lehaha wrote:

Thanks for agreeing with this, I think they should remind costumes calculate their rewards first as you might lose your rewards  instead just say “earn even more”, stop playing games because we trust you,PM


 

HI @Lehaha   actually, they are not bad, they have include the Rewards calculator for us to do the math before jumping in:

https://productioncommunity.publicmobile.ca/t5/Announcements/Introducing-Public-Points-Rewards/td-p/...

 

but of course, the xlsx is a bit bias, they only include the first 3 years  so people won't really know the long term effect

Lehaha
Great Citizen / Super Citoyen

I am confused, so as a old costumer, we still have our loyalty points every month as long as I still with PM, but the anniversary points 10points for 12 months just for first year I switched to new system or every year we get 10 points anniversaries as we still with PM?

darlicious
Mayor / Maire

@Lehaha 

On your 1 year anniversary you will recieve 10 points, on your second anniversary you get another 10 points and so on....

 

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

Lehaha
Great Citizen / Super Citoyen

Got it, thanks 

Lehaha
Great Citizen / Super Citoyen

You were right, I got clarify from agent too:

After a year with only your plan of $15, you will have 9 points. After the 12 months you will receive the 10 points as anniversary. So in total it will be 19 points. This amount will be repeated again after another 12 months. 

 

As I mentioned, the account will start with 25 points. Therefore, if the points are not spent in this time, after the first year you can have 44 points.

 

The post is not quite correct. The loyalty rewards from the previous system are conversed in the anniversary points”.