How do you set up my account

[loisl9006]

I need to set up my account

[Alexandf]

@loisl9006 

You’ll need A valid email address
Your Public Mobile phone number
Register To create a My Account profile you’ll need the help of a Customer Support Agent press  Chatbot

or send private message CS_Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once ticket is submitted,(envelope icon on the top right) CS_Agent will reply you there.

[computergeek541]

---

@loisl9006 wrote:

I need to set up my account

---

Are you already a customer and am asking about your Self Serve account?  If you activated yourself online, the Self Serve account would have already been created.  If you activated at a store but never created the account, you will need to ask a customer support agent for help by starting here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you're not yet a customer, you will need to buy a Public Mobile SIM card.  After you have that, you will need a credit card to pay for the plan and you can open a Public Mobile account by going to activate.publicmobile.ca

[softech · Accepted solution]

@loisl9006  if you had activated online yourself, you would have setup a Self-Serve My Account already

But if you activated in store and did not setup a My Account login after, just open ticket with PM Support using the "forgot Password" trick:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there