How do i log in and change visa payment

[Robert1Stone]

HELP PLEASE

[hairbag1 · Accepted solution]

Ahhh...gotcha. Yes, the PM bean counters wouldn't like that at all.

I didn't know the bank could claw back $$...but it makes sense now.

Thanks

[dust2dust]

@hairbag1: If you or the bank suspect fraudulent charges have put on the card then the bank takes back the money from  vendors. For here that means the customer got free service. They don't like that.

[hairbag1]

Sorry...been painting house today so probably paint fume poisoning...but... what is a chargeback anyhow ?

[softech]

@hairbag1   it is trouble with a chargeback because PM is prepaid.  Anyone had a chargeback will have to use voucher to top up with the help of PM support for 12 months before their account will be back to normal

@Robert1Stone  If that is a charge back situation, please open ticket with PM support using method 2 above.  You will need to work with them for a resolution.  If the chargeback was only by mistakes, maybe PM support can work out something with you

[hairbag1]

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@dust2dust wrote:

Use the option 2 above. Only they can help you.

Others: it appears this customer is in a charge back situation.

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What's the significance of a charge back ?

[dust2dust]

Use the option 2 above. Only they can help you.

Others: it appears this customer is in a charge back situation.

[softech]

@Robert1Stone   do you have access to My Account now?  I thought you had another post about not able to login 

If you now have the access back, just go to Payments page, click Manage Payment Method and then  Update Card information

https://selfserve.publicmobile.ca/en/account/payment/manage-card

But if you still have problem logging in, please open ticket with PM Support to sort out to login issue first:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there