How can I contact public mobile. The agents are slow

[Precejin]

This is urgent.  My account was suspended 

[Phil_Adelphus]

@Precejin   It's slower than usual at the moment, possibly due to the volume of questions related to the Black Friday sales.  On the rare occasion I have needed to contact them I have usually got a response within the hour.  Are you looking in the right place for a response, i.e. the envelope icon top right of this page, or tap your avatar for Messages.  If they reply and you don't respond within a day or two they will close the ticket and you have to start over, so keep checking.

[BKNS27]

@Precejin 

With all the request with issues or members trying to get a better deal. They are probably backlogged. Staff hours are from 9:00am to 10:00pm EST so they are off now.

They can take up to 4 hours to respond during their working hours.

If it is a common issue. We can help troubleshoot your problem here on this Community. So what is your problem?

[Precejin]

Why does the support take long to respond

[computergeek541]

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@BKNS27 wrote:

@Precejin 

The quickest way to restore service is to make a payment with vouchers and dial 611 and enter the voucher number and pin.

Vouchers can be purchased from 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples.

Or you can enable Subscribe by login to your account online or on the PM app.

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That's not the quickest way.  Even quicker would be buying a real time voucher from a site such a Muskbird.  Those tops up are usually instantaneous.

[BKNS27]

@Precejin 

The quickest way to restore service is to make a payment with vouchers and dial 611 and enter the voucher number and pin.

Vouchers can be purchased from 7-11, Canadian Tire gas stations, London Drugs, Canadian Superstore, Shell, Shoppers Drugmart, Safeway, Staples.

Or you can enable Subscribe by login to your account online or on the PM app.