One of the most frequent questions and concerns expressed in the community is the lack of a contact number on the website.
Why not state that, for those who became customers before January 27, 2015, the contact number and hours are: *611 from your PM cellphone and 1-855-4PUBLIC from any telephone. Hours are: Monday - Friday: 9 am - 9 pm ET Saturday & Sunday: 9 am - 7 pm ET
Also add that, for new customers (those that bought a plan on or after January 27, 2015)*, neither of the above numbers is available to them. They must instead communicate with PM through web mail only, after which provide the links to same.
As a grandfathered customer, I receive no compensation or benefit whatsoever.
I sincerely wish you the best if you believe that you will be hired. Koodo is a good example of what may happen: It has Koodo Masters, who are chosen on the number and quality of replies given. None are paid. Their only benefit is that they are given the latest phones to borrow. Periodically, some masters are dropped by Koodo, and replaced.
Yeah, I agree on what you're saying, even if the word "operation" in your post could be interprated following your temper, like the letter O (optmistic) and the letter P goes for (pessemistic), I'll choose the first one