Holiday bonuses

[georgyboy]

I currently use prepaid service. I know everybody received international minutes and 2gb free. Why I'm not targeted? I'm supposed to receive a text, but...  Thanks  

[Meow]

If you are new customer (after Dec 1) bonuses will be added automatically to your account.

If you did not receive SMS from PM, contact agent to add them manually.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

[dust2dust]

Everything here belongs to the company. Credit is always nice but not legally necessary.

[softech]

@hairbag1   haha.. 

and you are starting to use my contact PM text too?  I thought you have your own 

[hTideGnow]

Hi @georgyboy   you will get yours too

you can open ticket with PM CS agent and they will add it back for you 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@georgyboy @You are entitled to them as @softech says , it’s faster and easy to use his bottom link , merry Christmas 

[hairbag1]

You have until end of this year to get the More Is Merrier free gifts applied to your account.

Here's how to proceed...

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Added...

@softech @Quigley  holy cow ...you guys are fast !!

Merry Christmas !!

[Quigley]

@georgyboy 

Try sending YES2 to 4911

If that doesn't work, then you'll have to reach out to a Customer Support Agent and have them apply those holiday gifts manually to your account if you ask.

Use the Chat Bot Simon to get a service ticket started first.

[softech · Accepted solution]

@georgyboy   don't worry, it is for everyone, including YOU!!

first try to send YES2 to shorcode 4911

if you got back a reply saying they will add it, good

if not, then just open ticket with PM Support and they will add it back for you. 

Please  open a ticket via Chatbot for PM Support :

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there