Holiday bonus 2GB + 500 intl. long distance

[AndrewPublic2]

Hi everyone, 

Just made this account to ask about the holiday bonus. I replied with "YES2" on December 3rd to apply the bonus to my account. I logged into self serve today and have yet to see the bonuses applied. I actually still had last year's holiday bonus on my account, as I hadn't fully used it, does this mean that this year I don't get any bonus? 

Thanks very much!

-A

[jor123]

Wonder when the caching issue will be fixed in the new self-serve, this is a super common issue. 

[AndrewPublic2]

@Quigley @hTideGnow @JK8 Bravo everyone! Thank you. I was viewing a cached page of my account. Consider this question solved. Thank you for a prompt response and answer! Good day

[Quigley · Accepted solution]

@AndrewPublic2 

You could be looking at a cached version of your account information.

Try logging into your account using a different browser in incognito or private mode instead.  Try again.

[hTideGnow]

HI @AndrewPublic2 

maybe you are just reading cached page

Please try to login using Private or Incognito mode and check again.  

[JK8]

@AndrewPublic2 

Did you receive the text first? If you did log into self service again but clear your browser cache and open a new browser window in incognito.