@jahkillyn wrote:Bought minutes and plan yesterday. Idk maybe it was the wrong one or something. Today it's asking me to renew money for my plan. My accounts suspended. I'm not paying double what I pay a month to do the usual things I do. I'm at the point I just want my money back so I can go to a new provider. I'm beyond annoyed. And mad. It's been a whole day. Nothing
@jahkillyn - when you said you bought minutes, did you mean you purchased a Minute Addon because you ran out of outgoing minutes?
You can only use addons with an ACTIVE plan account. So, if you purchased the addon correctly, you should see it in your overview section of your self serve account.
Do you see the addon listed under this section in your account:
If you still have all your working services, then that suspended message (as @HALIMACS mentioned) is part of the self serve going through the renewal process.
If you do not have working services, then your account may have failed to renew. Does it show you owe anything? If not, manually add a $1 top up to your account, then see if the re-activation option presents itself.
If issues persist, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
Are you possibly seeing "expired" or "suspended" messaging under the self-serve login page and that is causing you to believe it's going to be?
If so, and your calling and texting works, do NOTHING. If you made a sufficient payment to cover the next cycle or you have a payment card registered for auto-pay, the messaging you're seeing is typical of Public Mobile's renewal processes.
It may appear like the below:
