@Kreeks, if you are not able to get into your email account to change the password on that I would strongly recommend that you create another email account (if you do not have multiple email accounts already) and then go into your public mobile account from a web browser, then go to the "Profile" section and report your phone as stolen, there is a spot there where you click on a button that's labeled as "Report Lost / Stolen Phone". You can then go into the "Manage EverSafe ID" and change the email to the new one you created (or to an alternate one in case you already had more than one email address). You're obviously going to need to get another phone and a Public Mobile SIM card or you can setup an eSIM if the new phone is eSIM compatible which you can get through the PM app after it's been installed on your new phone. For physical SIM card I would just pick one up instantly at a TELUS/Koodo and Mobile Klinik store.
If you can't log into your public mobile account from a web browser you will need to contact an agent by opening a ticket through the Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)
Or, if you are having trouble with the Chatbot try sending a private message to:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)
