Help! I'm being charged multiple times per month, but it does not show up on my transaction history.

[HDevine]

I've noticed 3-4 transactions for various amounts, usually between $30-50 for each month. I would like to find out why this doesn't show up on my transaction history and whether I need to change my plan? I would like to speak to someone directly about my billing concerns, as I was unaware I was being charged multiple times per month! Thank you.

[darlicious]

@HDevine 

To speed up your request once you get a reply from the moderators have ready the transaction reference numbers. You can acquire these by calling your credit card issuer with your transaction #'s from your credit card statement. This will make it a lot easier to track the charges and what account they are associated with or if its a payment system issue generating multiple charges from the same account.

[AE_Collector]

Another question is if all charges are for the same amount?

All PM rates are even dollar amounts plus the tax rate in your province so the amounts should fit that pattern.

AE_Collector

[Anonymous]

@HDevine 

I would wonder that someone is making use of your payment card. Have you made sure _all_ of your transactions are proper? Maybe the card issuer would be able to track things down too.

[Dunkman]

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@HDevine wrote:

Hi there, 

No, I don't think I did anything different with my account. I used to have an account with unlimited data so I was a bit worried about going over my data limit, but according to my accounts, it doesn't appear that I am. I will contact a moderator. Thank you!

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@HDevine 

Then contact moderator and see what happens. Moderator should be able to sort out your issues.  

FYI, you do not need to worry about going over your data limit. There is no surprise charges or overages with Public mobile.  If you run out of data, it just stops working.  You will not be charged.  

[HDevine]

Hi there, 

No, I don't think I did anything different with my account. I used to have an account with unlimited data so I was a bit worried about going over my data limit, but according to my accounts, it doesn't appear that I am. I will contact a moderator. Thank you!

[HDevine]

Thank you!

[Dunkman]

@HDevine 

As described above, you can contact moderator, but expect a few hours response time.  

Did you do anything with your plan this month?  Did you have trouble with activation of account? Change plans?  Do you have multiple plans that use the same credit card?  Do you have any available balance in your overview page in your self service account?

[Triguy]

Here’s when and how to contact the Moderator Team:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[RossN · Accepted solution]

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@HDevine wrote:

I've noticed 3-4 transactions for various amounts, usually between $30-50 for each month. I would like to find out why this doesn't show up on my transaction history and whether I need to change my plan? I would like to speak to someone directly about my billing concerns, as I was unaware I was being charged multiple times per month! Thank you.

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@HDevine 

contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue 

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner, you can also  send a private message to the Moderators by clicking here.