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Help I have been locked out of my account

thechunkyknot
Good Citizen / Bon Citoyen

I need help I have been locked out ty

1 ACCEPTED SOLUTION

Accepted Solutions

LovesToPM
Mayor / Maire

@thechunkyknot wrote:

I need help I have been locked out ty


Reset Your Self-Serve Password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:

  1. Click here.
  2. Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.

You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.

View solution in original post

5 REPLIES 5

geopublic
Mayor / Maire

@thechunkyknot  Try again in an hour.

thechunkyknot
Good Citizen / Bon Citoyen

I will try that again ty

@thechunkyknot hi when you try again in an hour as suggested ,try chrome in ingognito mode it seems to have better results good luck

Triguy
Mayor / Maire

Try the forgot password link.

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.  If you still have problems the submit a ticket by clicking on the question mark on the bottom right

LovesToPM
Mayor / Maire

@thechunkyknot wrote:

I need help I have been locked out ty


Reset Your Self-Serve Password

If you forget your password, there’s no need to worry. You can create a new one by following these simple steps:

  1. Click here.
  2. Enter and confirm your email address, then answer the security question. You made the security question when you created your Self-Serve account.

You will receive an email outlining how to change your password. If you don’t get this email within 30 minutes, please start a conversation with our virtual assistant, SIMon by clicking here, to submit a ticket to the Moderator Team.