Have not received my SIM card

[HapaGirl57]

I placed an order for SIM card on July 24th. And I still have not received anything in the mail. And it does not look like my shipping page has updated either. However the initial fee for the SIM card was charged to my credit card successfully

[Yummy]

No way you can get SIM by mail in 1-2 days. Usually SIM is sent by regular mail with no tracking. Ordering from PM could take up to 3 weeks for SIM delivery.

I suggest patience or if in rush find other retailer (CCS), order from them and keep one SIM as spare.

[Metal1967 · Accepted solution]

@HapaGirl57  If you ordered from Pm on the 24th, and today being the 27th, I don’t think they ship that quickly. 7-10 days I’ve heard. 

[softech]

@HapaGirl57   it's only 3 days  🙂

It could take as many as 3 weeks to receive the sim card.  However, some received them within a week

You can open ticket with PM Support for a status update.  I assume you are not existing subscriber yet, so  direct message them with your order number

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there