Have not received extra 6gb Promo by moving Freedom\WIND to Public Mobile

[mikekh]

I and my wife have trasfered our accounts over public mobile, but we have not received exta 6gb to internet usage. 

It has more than one moth, but adversitments said 48 hours. 

Who can help us ?

[Mary_M]

Good morning @mikekh,

thank you for taking the time to advise us that the 6GB bonus was not added to your account during the promotional period. 

Can you please send me your phone number via private message? I'll be more than happy to help!

Cheers,

Mary

[Nsk143]

Send a msg as other suggested its should be that long for extra 6gb mine was added automatically like in 46 hours mark.

[will13am]

Sorry to see that your account may have fallen between the cracks.  Simply send a private message to the moderator team by clicking this link.  Refer to the following link for additional information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Modera...

[collin1215]

You're going to need to message the moderators about this. Take a look here for all the information about how to contact them. https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...