Have US Roaming and Data add-on, not working

[moondin]

Hi.  I purchased the 1GB 10 day plan and also us roaming.

I'm in la.  It is rarely working and when it does, it is very very slow. Can someone help?  Thanks.

[moondin]

i pointed to at&t.  says selected network not connected

[moondin]

my access point name is sp.mb.com

i'm not sure if i follow advie on thyat page to create new apn i might mess up my phone.

[moondin]

hi. yes i see the two add-ons in my details page.

full bars.

i have it connected to tmobile.  Okay i'll try connecting to at&t and see if it makes a difference.

thanks

[softech]

@moondin   So, is it working but just slow?  I don't think the data speed is capped like you are with PM here.  Is it showing using AT&T or T-Mobile?  If you use manual network , do you see both and can you choose?  Maybe try both to see if you see any difference in speed.

[Triguy]

• Please make sure you’ve added a roaming Add-On that includes the service you are trying to use. You can verify what’s included in your Add-On by signing into Self-Serve.
• For data issues, make sure your APN settings are correctly configured. Find out how to verify APN settings for Android or iPhone.
• Make sure your mobile device has roaming enabled.
• If these solutions don’t work, please start a conversation with our virtual assistant, SIMon, to submit a ticket to the Moderator Team by clicking here(EN URL: https://widget.telus.tiia.ai/publicmobile/publicmobile.html).

[hairbag1]

@moondin...

manually select either of T-mobile or AT&T to see if that helps.

[Anonymous]

 @moondin : Do you see the line item in your My Data & Add-ons? Do you see the talk or text line items in the Plan Details page?

Are you getting bars of reception? Perhaps scan for and connect to one or the other of T-Mobile or AT&T. Maybe you connected to one automatically but then are maybe in a poor reception area.