@Noshin - has your account 'kicked in' yet?
If after a restart of your phone (as mentioned by @BKNS27 ) and still incoming calls not working perform a reset of the device's network settings.
Check your mobile connections settings and make sure you are connected to the automatic selection, whatever is showing there, it may look similar to this:
open ticket with PM support and ask them to check it out.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket
have trouble with Chatbot: Private message CS_Agent
Okay thanks for that. This sounds like a provisioning issue. Sometimes when you activate your sim card doesn't provision correctly to your account as a result it can't read your plan features properly so certain ones may not work like incoming calling or texting or even your data for example. This is easily fixed by customer support.
You can submit a support ticket through the chat bot SIMon by scrolling down to the green part at the bottom of the page and clicking on SIMon or you can send a private message and put "SIM card not provisioned correctly upon activation" in the subject line for choose that when using SIMon.
Once you submit your ticket or send your private message keep an eye on the envelope icon next to your avatar at the top right corner of your screen. This is your private messaging box you will see a little number pop up indicating a message from a CSA. Responding promptly will speed up service times but expect a reply within about an hour.
Or click below...
To contact customer support : Submit a support ticket via SIMon the chat bot Click here
Or if you cannot submit a ticket via SIMon then Click here ....for additional member supplied info.
If you no longer have your old SIM card you will have to call your old provider after a new request to Port your number into public mobile is made. This can be done either by a customer support agent or yourself by calling the telus porting department if it's been less than 30 days. If it's been more than 30 days since you activated and made your part request you can request the port by going to the change number feature in your self-serve account.
Immediately after you make the request to Port your number in from your old provider call them on their customer service line and after verifying you are the account holder verbally authorize the port request. Make sure before you do any of this that your account is active at your old provider unless it's a telus or koodo account. If it's either of those providers contact customer support to make the request if your account is currently suspended but not canceled or deactivated.