Got a new phone, need to buy new eSim

[Amy90]

Hi community,

I've read posts on the instructions on how to get new eSim on to my new phone.

I've downloaded public mobile app on my new phone,  when I go to my account, click purchase sim card. The eSim option does not come up. When I use desktop, the option comes up, I can't checkout because it tells me to download the app. I'm at a loss.

Can I buy a physical card and transfer my number over instead to avoid this hassle?

[Camera4617]

Does your phone support eSim?

[hTideGnow]

hi @Amy90 

try uninstall the app, reboot and resinstall

if same, ask PM support to check.  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[Amy90]

Hi,

Thanks for the reply. My app doesn't give me purchase esim as n option. Only physical sim

[hTideGnow]

hi @Amy90 

you need to use the app to buy esim, cannot use the desktop browser

when you go into the App, click Account, and Purchase Sim card and esim would be an option after , like this

[Handy1]

@Amy90  Yes you can buy new physical SIM card from Telus or Koodo store or order from Amazon and change SIM card number in the account 

“Change your SIM card “