06-17-2024 03:18 PM
I need to kmow what to do. As to getting my number transferred to a different sim after I just lost my phone in the lake I don't know my email associated with my public account please i also need to wsitch my other number my esim to regular sim and that number was also on the phone
06-17-2024 08:49 PM
As I've already said @4de please create a ticket.
To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent
IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.
06-17-2024 03:37 PM
i cant get into any emails as i have two was auth on everything
06-17-2024 03:35 PM
Try typing in Public Mobile in the search box of the emails you have access to and see what comes up.
06-17-2024 03:29 PM
Hello @4de
See the little chat bubble down in the bottom right corner, this is how you contact a Customer Service Agent. Type Agent. Follow from there.